Tidio Lyro

Tidio Lyro is powered by Anthropic's Claude models, providing sophisticated conversational AI with strong reasoning capabilities and nuanced understanding of customer intent. The AI answers customer questions from your FAQ and knowledge base within seconds, eliminating wait times for common inquiries about shipping, returns, product specifications, and account issues. Lyro learns from every interaction, continuously improving response accuracy and expanding its understanding of your specific products and policies. When encountering questions beyond its training or requiring human judgment, Lyro seamlessly hands off to human agents with full conversation history preserved. Supporting 12 languages, Lyro automatically detects customer language preference and responds appropriately without requiring manual language selection. The visual chatbot builder enables non-technical users to customize conversation flows, add conditional logic, and create personalized customer journeys. Deep e-commerce integrations with Shopify and WooCommerce allow Lyro to access order status, product catalogs, and customer history for contextual, personalized responses.

AI Models

Key Features

• Claude-powered conversations with advanced reasoning
• Answers from FAQ/knowledge base in seconds
• Learns from every interaction continuously
• Seamless handoff to humans with full context
• 12 language support with auto-detection
• Visual chatbot builder for custom flows
• E-commerce integrations: Shopify, WooCommerce
• Order tracking and product catalog access

Integrations

Pricing

Pros & Cons

Related Customer Support Agents